Our Shipping Policy

Thank you for shopping with us! Below are the details regarding our shipping policy.

Processing Time

All orders are processed within 1-3 business days. You will receive an email confirmation once your order has been shipped.

Shipping Methods and Rates

Unless otherwise stated, we ship by UPS or Common Carrier, depending on the items’ dimensions, weights, and material classification. Shipping charges are added to each invoice unless the price indicated specifically states that shipping is included, in which case we will ship by the lowest cost method.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Shipping Locations

We currently ship to all 50 U.S. states and select international destinations. Please check at checkout for available shipping options to your country or email us at sales@newuseenergy.com.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

Delivery Issues

If your order does not arrive within the estimated delivery time, please contact our customer service team at orders@newuseenergy.com. We will assist you in locating your package.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within **7 days** of receiving your order. Include your order number and a description of the issue. We will work with you to resolve it promptly.

Returns, Exchanges, and Refunds

For our return policy, please refer to our Return and Refund Policy.

Customer Service

If you have any questions regarding shipping, please reach out to our customer service team at orders@newuseenergy.com.

Thank you for choosing us! We appreciate your business.